Consumer Protection Offices
City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.
State Consumer Protection Offices
New York Department of State
Website:
Phone Number:
518-474-8583
Toll Free:
1-800-697-1220
Office of the Attorney General - Albany
Website:
Phone Number:
518-776-2307
Toll Free:
1-800-771-7755
TTY:
1-800-788-9898
Office of the Attorney General - New York City
Website:
Phone Number:
212-416-8300
Toll Free:
1-800-771-7755
TTY:
1-800-788-9898
Regional Consumer Protection Offices
Binghamton Regional Office of the Attorney General
Website:
Phone Number:
607-251-2770
Toll Free:
1-800-771-7755
TTY:
1-800-788-9898
Brooklyn Regional Office of the Attorney General
Website:
Phone Number:
718-560-2040
Toll Free:
1-800-771-7755
TTY:
1-800-788-9898
Buffalo Regional Office of the Attorney General
Website:
Phone Number:
716-853-8404
Toll Free:
1-800-771-7755
TTY:
1-800-788-9898
Harlem Regional Office of the Attorney General
Website:
Phone Number:
212-364-6010
Toll Free:
1-800-771-7755
TTY:
1-800-788-9898
Nassau Regional Office of the Attorney General
Website:
Phone Number:
516-248-3301
Toll Free:
1-800-771-7755
TTY:
1-800-788-9898
Plattsburgh Regional Office of the Attorney General
Website:
Phone Number:
518-562-3282
Toll Free:
1-800-771-7755
TTY:
1-800-788-9898
Poughkeepsie Regional Office of the Attorney General
Website:
Phone Number:
845-485-3900
Toll Free:
1-800-771-7755
TTY:
1-800-788-9898
Rochester Regional Office of the Attorney General
Website:
Phone Number:
585-546-7430
585-327-3240
Toll Free:
1-800-771-7755
TTY:
1-800-788-9898
Suffolk Regional Office of the Attorney General
Website:
Phone Number:
631-231-2401
Toll Free:
1-800-771-7755
TTY:
1-800-788-9898
Syracuse Regional Office of the Attorney General
Website:
Phone Number:
315-448-4848
Toll Free:
1-800-771-7755
TTY:
1-800-788-9898
Utica Regional Office of the Attorney General
Website:
Phone Number:
315-864-2000
Toll Free:
1-800-771-7755
TTY:
1-800-788-9898
Watertown Regional Office of the Attorney General
Website:
Phone Number:
315-523-6080
Toll Free:
1-800-771-7755
TTY:
1-800-788-9898
Westchester Regional Office of the Attorney General
Website:
Phone Number:
914-422-8794
Toll Free:
1-800-771-7755
TTY:
1-800-788-9898
County Consumer Protection Offices
Albany County Department of Consumer Affairs
Website:
Email:
Phone Number:
518-447-7581
Nassau County Office of Consumer Affairs
Website:
Phone Number:
516-571-2600
Orange County Department of Consumer Affairs and Weights & Measures
Website:
Phone Number:
845-360-6700
Putnam County Department of Consumer Affairs
Website:
Email:
Phone Number:
845-808-1617
Rockland County Office of Consumer Protection and Weights & Measures
Website:
Phone Number:
845-708-7616
Schenectady County Dept. of Consumer Affairs/Bureau of Weights & Measures
Website:
Phone Number:
518-356-7473 (Consumer Affairs)
518-356-6795 (Weights & Measures)
Ulster County Consumer Affairs
Website:
Phone Number:
845-340-3260
Westchester County Department of Consumer Protection
Website:
Email:
Phone Number:
914-995-2155
City Consumer Protection Offices
Mt. Vernon Office of Consumer Affairs/Bureau of Weights and Measures
Website:
Phone Number:
914-665-2433
New York City Department of Consumer Affairs
Website:
Phone Number:
212-639-9675
TTY:
212-504-4115
Town of Colonie Attorney
Website:
Phone Number:
518-783-2790
Yonkers Consumer Protection Bureau
Website:
Phone Number:
914-377-3000 (Helpline)
Banking Authorities
The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.
New York Department of Financial Services
Website:
Phone Number:
212-480-6400
Toll Free:
1-800-342-3736
Insurance Regulators
Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.
Department of Financial Services
Website:
Phone Number:
212-480-6400
Toll Free:
1-800-342-3736
New York Department of Financial Services, New York, NY
Website:
Phone Number:
212-480-6400
Toll Free:
1-800-342-3736
Securities Administrators
Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.
New York Office of the Attorney General
Website:
Phone Number:
212-416-8222
Utility Commissions
State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.
New York Department of Public Service
Website:
Email:
Toll Free:
1-800-342-3377
1-800-342-3355 (Termination)
TTY:
1-800-662-1220
