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State and Local Consumer Agencies in Kentucky

Get help with complaints about stores, banks, insurance companies, utilities, and more.

Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Kentucky Office of the Attorney General

Website:

Phone Number:

502-696-5389

Toll Free:

1-888-432-9257

Kentucky Office of the Attorney General - Louisville

Phone Number:

502-429-7134

Toll Free:

1-888-432-9257

Kentucky Office of the Attorney General - Prestonsburg

Phone Number:

606-889-1821

Toll Free:

1-888-432-9257

Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Kentucky Department of Financial Institutions, Frankfort, KY

Website:

Email:

kfi.complaints@ky.gov

Phone Number:

502-573-3390

Toll Free:

1-844-354-0613

Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Kentucky Department of Insurance, Frankfort, KY

Website:

Email:

doi.info@ky.gov

Phone Number:

502-564-6034

Toll Free:

1-800-595-6053

TTY:

1-800-648-6056

Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Kentucky Department of Financial Institutions, Frankfort, KY

Website:

Email:

kfi@ky.gov

Phone Number:

502-573-3390

Toll Free:

1-800-223-2579

Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Kentucky Public Service Commission

Website:

Email:

psc.consumer.inquiry@ky.gov

Phone Number:

502-564-3940

Toll Free:

1-800-772-4636

TTY:

1-800-648-6056

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